Technical Coordinator
Post Details
Job Title
Technical Coordinator
Post Number
1004145
Closing Date
14 Dec 2021
Grade
SC7
Starting Salary
£25,568 - £31,384
Hours per week
37
Expected/Ideal Start Date
17 Jan 2022
Months Duration
Indefinite

Job Description

Main Purpose of the Job

Research computing has become critically important across the full spectrum of research activity at the Norwich Bioscience Institutes (NBI). NBI comprises a partnership between the following world leading research institutes: the John Innes Centre, Earlham Institute, Quadram Institute Bioscience and The Sainsbury Laboratory.

The purpose of the Technical Coordinator role is to provide support to the Research Computing Service Management Group on delivering a managed research computing product life cycle. This role is key to how the team will ensure that all service provision is documented and to provide project support for the wider team and will report to the Operations Manager.

The post-holder will work in the established operations team and support the Operations Manager in their daily work. They will be responsible for informing customers and stakeholders on the progress of project work within the department.

The Technical Coordinator will be offered opportunities to develop within the role, especially in building a strong skill set in Data Centre Operations and Service management that the team runs for the NBI.

Key Relationships

Reports to the Research Computing Operations Manager
Member of the Research Computing team and supports the Research Computing Operations Group which represents the four institutes on site.

Main Activities & Responsibilities

Percentage
Service Management a) Work with other members of the Service Management Group to ensure end user requests are properly triaged and to assist with day to day activities of Research Computing. b) Assist the Operations manager with co-ordinating planned works and projects within the Research Computing team. c) Take the lead on ensuring that support contracts remain active at agreed levels and that service catalogues are current. d) Co-ordinate communications with end users and stakeholders on topics such as provision of training courses, Data Centre works and system outages. e) Monitor and report KPIs to measure the service quality against items within the catalogue (number of requests, time to deploy, reliability, performance) f) Support refinement of the Service catalogue and our ticketing system to ensure it remains current and fit for purpose.
50
Support for Operations a) Act as a deputy to the Operations Manager in monitoring Data Centre Operations. b) Assist in supporting and maintaining the operations of the Research Computing Department. c) Monitor contractors to ensure that the Permit to Work system is utilised and followed in any work undertaken.
30
Training and Professional Development This role will support the Operations manager and thus gain experience in the service provision side of research computing. The post-holder will also gain knowledge of the wide array of systems used at NBI.
10
Research Computing System Administration Working with both the Service Management and Infrastructure Groups within Research Computing to ensure user facing services are maintained, secure and fit for purpose.
5
As agreed with the line manager, any other duties commensurate with the nature of the post.
5
Please note the role involves office based and other activities which can be physically demanding at times, with the need to occasionally work in confined spaces and lift heavy materials etc.

Person Profile

Education & Qualifications

Requirement
Importance
IT/Computing BTEC HND / HNC level or equivalent
Essential
Evidence of undertaking courses in ITSM, ITIL or Project Management
Essential
Bachelor Honours degree in computer science or other strong computing subject
Desirable
Certificated courses in Linux, hardware and networking
Desirable

Specialist Knowledge & Skills

Requirement
Importance
Ability to demonstrate strong level of accuracy and attention to detail
Essential
Knowledge of the Linux/UNIX command line and system administration
Desirable
Simple programming or scripting, preferably in a Linux/UNIX environment
Desirable

Relevant Experience

Requirement
Importance
Experience writing basic guidance documentation
Essential
Experience using a ticketing/ service desk system
Essential
Project management experience
Desirable
Previous experience of basic Linux system administration
Desirable

Interpersonal & Communication Skills

Requirement
Importance
Ability to communicate at both a technical and non-technical level
Essential
Effective communication skills both written & verbal
Essential
Customer focussed, anticipating and meeting their needs
Essential
Ability to follow instructions/Standard Operating Procedures
Essential
Good interpersonal skills, with the ability to work well as part of a team
Essential

Additional Requirements

Requirement
Importance
Attention to detail
Essential
Promotes equality and values diversity
Essential
Deadline driven, with excellent time management and organisational skills
Essential
Enthusiasm for helping other people
Essential
Willingness to work outside standard working hours when required
Essential
Ability to present a positive image of yourself, the department and the Partnership
Essential
Willingness to embrace the expected values and behaviours of all staff at the Partnership, ensuring it is a great place to work
Essential

Who We Are

NBI Partnership

The NBI Partnership provides non-scientific services to the John Innes Centre (JIC), Quadram Institute Bioscience (QIB), Earlham Institute (EI) and The Sainsbury Laboratory (TSL). All of these organisations carry out scientific research funded by the UK Government, European Union, Charitable and Industrial Sponsors. The Partnership employs around 140 staff to cater for the needs of approximately 1100 Research Staff, Students and Visiting Scientists who are all located in close proximity on the Norwich Research Park.

The John Innes Centre, Quadram Institute Bioscience, the Earlham Institute and The Sainsbury Laboratory are registered charities (No’s 223852, 1058499, 1136213 and 106550) and are Equal Opportunity Employers..

For more information about working at NBI Partnership, please click here.

Department

Research Computing

Group Details

World-leading scientific research across the four Norwich Bioscience Institutes (NBI), along with extensive cutting edge hardware and software, requires world-class specialist computational support, The Research Computing team manages the core research technology infrastructure for the NBI. The NBI provides a fast-paced and exciting environment in which to experience the rapid growth and development of computational techniques that underpin modern science.

Living in Norfolk

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Technical Coordinator

The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a Technical Coordinator to join their busy Research Computing department. This position will provide an excellent opportunity to develop skills in managing the operations of a high impact, fast moving team providing Research Computing infrastructure and expertise to researchers.

Background:

The Norwich Bioscience Institutes are a cluster of internationally renowned research organisations, working to tackle major challenges of the 21st Century – the sustainability of our environment, our food supplies and healthy ageing. 

The NBI Partnership provides high quality, non-scientific support services for the diverse community of staff, students and visiting workers at the Institutes (the Earlham Institute, John Innes Centre, The Sainsbury Laboratory and Quadram Institute Bioscience) and for the NBI Partnership.

Based on the Norwich Research Park amongst 230 hectares of parkland, you will be joining a committed, professional and welcoming team.  In addition, you will enjoy a competitive salary and annual leave, our defined contribution pension scheme, excellent recreational facilities and a range of other employee benefits.

The Research Computing team are responsible for managing the core research computing infrastructure for the NBI Partnership and supporting a wide array of different and specialist technologies and platforms both for and created by researchers on site.

The Research Computing department provides a fast paced and exciting environment in which to experience the rapid growth and development of computational techniques that underpin modern science.

The role:

The Technical Coordinator will assist in supporting and maintaining the operations of the Research Computing Department. This will include a service-centric management of large projects as well as logistical support necessary to ensure the infrastructure can enable the world class research of the NBI.

As a Technical Coordinator, you will assist in maintaining the smooth running of the Research Computing department. This includes tasks as varied as Data Centre management through to co-ordinating large projects undertaken by the department.

In this role you will develop the following skills:
• Providing technical support and expertise to researchers.
• Service management experience in dealing with end user requests, triage and problem solving.
• Experience in Data Centre operations and logistics.

The ideal candidate:

The ideal candidate will have an IT/Computing BTEC HND / HNC level or equivalent as well as courses in ITSM, ITIL or Project Management. They will also have the ability to demonstrate strong level of accuracy and attention to detail. Knowledge of the Linux/UNIX command line and system administration and simple programming or scripting, preferably in a Linux/UNIX environment are desirable.

Additional information:

Salary on appointment will be within the range £25,568 to £31,384 per annum depending on qualifications and experience. This is a full-time post offered on an indefinite basis. 

Applicants must have the right to work in the UK as we do not hold a Sponsorship Licence.

The NBI Partnership is an equal opportunities and disability confident employer. We are committed to attracting, recruiting and retaining the best talent, and welcome all applications.

The closing date for applications will be 14th December 2021.