Soft Services Operative (Porter/Janitor)
Post Details
Job Title
Soft Services Operative (Porter/Janitor)
Post Number
1004666
Closing Date
23 May 2024
Grade
SC9
Starting Salary
£22,011 - £22,500
Hours per week
37
Months Duration
Indefinite

Job Description

Main Purpose of the Job

The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a Soft Services Operatives (Porter/Janitor) to join their busy Facilities department.

The role will provide facilities support to the John Innes Centre, Earlham Institute and The Sainsbury Laboratory located on the Norwich Research Park. Duties will include caretaking duties, porter services, basic repairs/maintenance works, external/internal building and grounds cleaning, and event setups. The post holder will assist in the provision of a comprehensive range of soft services to ensure that buildings are safe, kept clean and in good repair.

Hours of work will be on a shift rotation basis between 7am and 8pm.

Key Relationships

Soft Services Team Leader – Line Manger Soft Services Manager and Coordinator Cleaning Team Supervisor Members of the Facilities Hard Services Team Institute personnel, heads of function, lab managers

Main Activities & Responsibilities

Performance
• Complete daily duties related to potentially hazardous waste management, litter picking, replacement of welfare facilities consumables.
• Ensure that spares/materials are used in a cost-effective way and ensure stock is replenished as required.
• Move furniture and equipment around the site (and occasionally off-site) including rearranging furniture for meetings, science workshops, training sessions, out of hours functions and preparing venues for special events.
• Act as Technician's/Tradesperson's Assistant e.g. footing ladders, collect/deliver tools, equipment and materials to the workplace.
Performance (cont.)
• Carry out external building cleaning e.g. canopies, foyers, windows, entrances, paths, litter picking, external bin emptying and signage cleaning.
• Complete basic non-skilled repairs and maintenance tasks related to buildings and glasshouses including associated fixtures and fittings e.g. replacing carpet tiles, replacing ceiling tiles, light bulb replacement, unblocking drains and toilets.
• Support the cleaning team by providing cover when required, assisting with all aspects of internal cleaning e.g. stripping of floors, polishing, spraying and buffing.
• Complete regular vehicle checks, clean internally/externally and provide basic maintenance.
• During periods of bad weather provide road/pathway salting/gritting across the site as required.
Technical Governance
• Only assemble, erect, install or modify existing equipment, plant or infrastructure services as directed by a competent facilities tradesperson or facilities supervisor.
• Comply with technical governance arrangements and ensure that appropriate facilities policies, procedures and standards are achieved.
Customer Liaison
• Build and maintain good relationships with key stakeholders and ensure that services are delivered in accordance with science technical and operational requirements.
• Provide car park marshalling and other duties when requested in connection with institute functions.
• Delivery of mail or parcels to various locations/customers across the NRP site.
Health, Safety and Risk
• Comply with NBIP Policies, procedures, safe working practices and requirements of Risk Controls and Method Statements highlighting any difficulties to line manager.
• To maintain a good standard of housekeeping and use tools and equipment in a safe manner.
• Assist in the promotion of a positive Health and Safety culture by using safe systems of work highlighting any areas of non-compliance to line manager.
• Work on a shift system during a working day, with occasional out of hours work.
Other
• Work Pattern – A flexible approach to working hours is required, subject to business need normal working hours may be reviewed and adjusted at any time following a suitable notice period and consultation.
• Potential for unpredicted out of normal working hours attendance in the event of an emergency or major incident.
• Participate in the PDR process and agree SMART objectives with line manager to be reviewed on a quarterly basis.
As agreed with line manager, any other duties commensurate with the nature of the role.

Person Profile

Education & Qualifications

Requirement
Importance
At least three GCSEs including Maths, English.
Essential
Fork lift qualification
Desirable
Manual handling qualification
Desirable
NVQ / GCSE / BTEC in relevant construction trades
Desirable

Specialist Knowledge & Skills

Requirement
Importance
Ability to work independently
Essential
Ability to work to tight deadlines
Essential
Basic level qualifications in building repairs and maintenance/construction trades
Desirable

Relevant Experience

Requirement
Importance
Recent experience of acting as support to Technicians/Tradespersons
Essential
Recent experience of caretaker/porter duties or similar e.g. furniture/equipment movement, waste handling, minor repairs, maintenance tasks
Essential
Recent experience of working in a multi-faceted environment
Essential

Interpersonal & Communication Skills

Requirement
Importance
Customer focused and flexible
Essential
Good communication skills, both written and verbal
Essential
Ability to work through problems and arrive at a practical solution
Essential
Good interpersonal skills, with the ability to work well as part of a team
Essential
Task orientated with an eye for detail
Essential

Additional Requirements

Requirement
Importance
Able to handle heavy cleaning equipment and machinery (reasonable adjustments will be considered for applicants with a disability)
Essential
Prepared to work on a shift system during the working day, and participate in a standby out of hours rota, as well as a flexible approach to start times
Essential
Attention to detail
Essential
This role will involve the moving of company vehicles around the site therefore a full uk driving licence or equivalent is an essential requirement.
Essential
Promotes equality and values diversity
Essential
Willingness to embrace the expected values and behaviours of all staff at the Partnership, ensuring it is a great place to work
Essential
Willingness to work outside standard working hours when required
Essential

Who We Are

NBI Partnership

The NBI Partnership provides non-scientific services to the John Innes Centre (JIC), Quadram Institute Bioscience (QIB), Earlham Institute (EI) and The Sainsbury Laboratory (TSL). All of these organisations carry out scientific research funded by the UK Government, European Union, Charitable and Industrial Sponsors. The Partnership employs around 140 staff to cater for the needs of approximately 1100 Research Staff, Students and Visiting Scientists who are all located in close proximity on the Norwich Research Park.

The John Innes Centre, Quadram Institute Bioscience, the Earlham Institute and The Sainsbury Laboratory are registered charities (No’s 223852, 1058499, 1136213 and 106550) and are Equal Opportunity Employers.

For more information about working at NBI Partnership, please click here.

Department

Facilities

Living in Norfolk

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Soft Services Operative (Porter/Janitor)

The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a Soft Services Operative (Porter/Janitor) to join their busy Facilities Department.

Background:

The Norwich Bioscience Institutes are a cluster of internationally renowned research organisations, working to tackle major challenges of the 21st Century – the sustainability of our environment, our food supplies and healthy ageing. 

The NBI Partnership provides high quality, non-scientific support services for the diverse community of staff, students and visiting workers at the Institutes (the Earlham Institute, John Innes Centre, The Sainsbury Laboratory and Quadram Institute Bioscience) and for the NBI Partnership.

Based on the Norwich Research Park amongst 230 hectares of parkland, you will be joining a committed, professional and welcoming team.  In addition, you will enjoy a competitive salary and annual leave, our defined contribution pension scheme, excellent recreational facilities and a range of other employee benefits.

Facilities’ main function is to manage the estate, ensuring that all assets are properly maintained and held within compliance with all health and safety and associated guidelines and policies. Facilities staff are also responsible for soft facilities management, including security, reception, cleaning, portering and catering services.

The role:

Provide facilities support to the John Innes Centre, Earlham Institute and The Sainsbury Laboratory located on the Norwich Research Park including caretaking duties, porter services, basic repairs/maintenance works, external/internal building and grounds cleaning, and event setups. The post holder will assist in the provision of a comprehensive range of soft services to ensure that buildings are safe, kept clean and in good repair.

The ideal candidate:

The ideal candidate will have recent experience of caretaker/porter duties or similar e.g. furniture/equipment movement, waste handling, minor repairs, maintenance tasks as well as recent experience of working in a multi-faceted environment. They will be task orientated with an eye for detail and the ability to work through problems by finding a safe and practical solution. Must hold a clean UK driving licence.

Additional information:

Salary on appointment will be within the range £22,011 to £22,500 per annum depending on qualifications and experience. This is a full-time, permanent post of 37 hours per week, on a shift rotation basis between the hours of 7am and 8pm.

Please note, this post does not meet UKVI requirements to provide visa sponsorship.

The NBI Partnership is an equal opportunities and disability confident employer. We are committed to attracting, recruiting and retaining the best talent, and welcome all applications.

The closing date for applications will be 23 May 2024